Shipping Policy

At TuHiTu Art Club, we are committed to delivering your personalized gifts safely, securely, and on time. Every order is carefully prepared and packaged to ensure it reaches you in excellent condition. Please read our Shipping Policy before placing your order.

1. Order Processing

All orders are processed after successful payment confirmation.

• Personalized and customized products require additional production time.
• Most orders are processed within 2–5 Business Days, depending on the product and customization requirements.
• Orders are processed from Monday to Saturday.
• Orders placed on Sundays or Public Holidays will be processed on the next working day.

2. Shipping & Delivery Timeline

Estimated Delivery Time After Dispatch:

• Haryana: 2–4 Business Days
• North India: 3–6 Business Days
• Rest of India: 4–8 Business Days

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, festivals, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

We may offer Free Shipping on selected products, promotional campaigns, or minimum order values from time to time.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via Email, SMS, or WhatsApp (where applicable), along with your tracking details so you can monitor the status of your shipment.

5. Delivery Information

To ensure timely delivery, customers are requested to provide:

• Complete and accurate shipping address.
• Correct mobile number.
• Valid email address.

TuHiTu Art Club will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

6. Delayed Deliveries

Although we strive to deliver every order on time, delays may occur due to:

• Courier partner delays.
• Weather conditions.
• Public holidays or festivals.
• Natural disasters.
• Government restrictions.
• Remote delivery locations.
• Other circumstances beyond our control.

We appreciate your patience and understanding in such situations.

7. Damaged, Lost, or Missing Packages

If your package arrives damaged or any item is missing, please notify us within 48 hours of delivery.

Please provide:

• Order Number.
• Photos or videos of the package and product.
• A brief description of the issue.

Our support team will review your request and provide an appropriate resolution as quickly as possible.

8. Delivery Attempts

Our courier partners generally make multiple delivery attempts. If delivery cannot be completed because the customer is unavailable or the address is incorrect, the shipment may be returned to us.

In such cases:

• Re-shipping charges may apply.
• Delivery timelines may be extended.

9. International Shipping

Currently, TuHiTu Art Club ships only within India. International shipping services may be introduced in the future.

10. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us: